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1. Custom Orders:
   - **Cancellations: Custom t-shirt orders can be canceled within 24 hours of placing the order. After this period, we begin the production process and cancellations cannot be accepted.
   - **Refunds: Refunds for custom orders are not available once the production process has started. If there is an error on our part, we will correct it or provide a replacement free of charge.

2. Standard Orders:
   - **Cancellations: You may cancel a standard order within 24 hour of placing it. After this period, we start processing and preparing the order, and cancellations will not be accepted.
   - **Refunds: Refunds are available for standard orders if the request is made within 7 days of receipt. The item must be unused, in its original condition, and packaging. Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., wrong size, defective item).

3. Exchanges:
   - **Eligibility: Exchanges are available for standard t-shirts if you need a different size or color. The item must be returned within 14 days of receipt and must be in its original condition. Return shipping costs apply.
   - Process: To initiate an exchange, please contact us at alyreesedesigns@outlook.com with your order number and reason for the exchange.

4. Defective or Wrong Items:
   - If you receive a defective or incorrect item, please contact us within 7 days of receipt. We will provide instructions for returning the item and will cover all return shipping costs. A replacement or refund will be processed once the item is returned.

5. Non-Returnable Items:
   - Due to hygiene reasons, we cannot accept returns or exchanges for items that have been worn or washed.

6. How to Request a Refund/Exchange:
   - Contact us at alyreesedesigns@outlook.com with your order number, a description of the issue, and any relevant photos if applicable.

   - For any questions or concerns regarding our policy, please reach out to us at alyreesedesigns@outlook.com

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